Tier 3 Support Engineer

  • Israel

At Cellwize, we are on a mission to connect the world with the networks of tomorrow, through our industry-leading, advanced, cloudified, AI-driven RAN automation and orchestration platform.

We are growing fast! And we’re looking for exceptional people to become part of our team as we move ahead rapidly in establishing dominance in the mobile market. If you live and breathe innovation, are passionate about building things that change the world, and will settle for nothing less than amazing, then we want you to join our Israel-based team as our newest Tier 3 Support Engineer.

In a nutshell

As a Customer Support Tier-3 Engineer at Cellwize, you will be the front line for handling all technically related issues. You will work closely with our R&D team to develop and provide the best solutions and services possible to meet the customer’s needs.

What you will be doing

  • Supporting the root cause analysis process and ensuring remediation of major issues.
  • Troubleshooting and resolving incidents and problem tickets within SLA/SLO.
  • Performing troubleshooting and diagnostics of complex issues.
  • Taking ownership and assuming accountability of expectations in managing cases and customer situations.
  • Working closely with technical teams across the organization to provide customers with fast, verified solutions ready for implementation.

What you will bring with you

  • Knowledge of wireless communication systems (GSM, WCDMA, LTE, NR).
  • At least 2 years of experience in wireless systems integration.
  • Familiarity with MAC, PHY, and RF subsystems.
  • Team player – ideally with experience working with Scrum and Agile teams.
  • Great communication skills.
  • Self-motivated and well-organized.
  • Enthusiastic about solving technical problems.
  • Experience with Linux-based systems – advantage.
  • Experience with (Python, Bash, JAVA) – advantage.
  • Knowledge of mobile telecoms products with experience in end-to-end testing of LTE or 5G systems (eNodeB, EPC) is a plus.

 Why you’ll love it at Cellwize

  • You want flexibility, you got it. We get the ‘new normal’ and what it means to work from home, office, car, or a park bench.
  • What about your needs? We’ve got your back – with the right working environment and equipment, and perks that will brighten your every day.
  • We make products that are shaking up the mobile world. Do you want to do big things? Cellwize is where you will do them.
  • Blue chip, world-class investors love us and are investing in our fast track to the future.
  • Our people are rock stars, our culture is not only what makes coming to work every day so much fun, it’s also what’s driving us to spectacular new heights of success.

Cellwize is a champion of inclusion and opportunity. We don’t discriminate based on race, color, religion, age, sex, sexual orientation, and gender identity.